Refunds
If something's wrong, we fix it
Every refund policy on the internet says roughly the same thing. Here's the specific version — including the parts we haven't decided yet.
We're pre-launch, so a few numbers below are still being set. Nothing here will get stricter once we open than what's written today — only more specific.
The authenticity guarantee
If it isn't authentic, you get your money back
That covers every item we sell — full refund, no time limit, not a promotion or a limited offer. If you have reason to think a piece isn't what we said it was, email us at support@pandasportsmemorabilia.com with what you've found, and we'll sort it out rather than argue about it.
Change of mind
Yes, you can return something you've simply changed your mind about. Return window — coming soon. What's already decided: the same terms apply to every item — we don't run sales, so nothing will be marked final-sale to dodge this policy.
Condition it needs to come back in
As it arrived — certificate included, any grading slab still sealed. Unpack the box, not the piece: once a slab is opened or a certificate is separated from its item, neither of us can put it back the way it was, and we can't offer a refund on it.
Who pays return shipping
If the item wasn't what the listing said, we do — that one isn't up for debate. For a plain change of mind, who pays is Coming soon.
Damaged or missing in transit
Photograph the box before you unpack any further, then email the pictures to support@pandasportsmemorabilia.com. Keep all the packing material — the carrier will want to see it if a claim is needed.
We handle the carrier claim ourselves rather than making you wait on them: a replacement where an equivalent piece exists, a full refund where it doesn't.
How a refund reaches you
Once the returned item is back with us and checked, we refund it to the payment method you used. Processing time — coming soon — we'd rather tell you a real number once we've actually processed one than guess now.
No buyer's premium or auction fee is added at checkout, so there's nothing like that to claw back on a refund either — you get back exactly what you paid for the item.
Starting a return
There's no self-serve portal yet. Email support@pandasportsmemorabilia.com with your order and which item, and we'll walk you through it from there. Once checkout is live, we'll say here if that changes.
This page covers refunds specifically. For everything else, see our Terms & Conditions and Privacy Policy.