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Questions, answered plainly
Where we haven't settled a policy, it says so — we'd rather leave a gap than invent a number.
Shop nowGroup one
Authenticity & certificates
What does “authenticated” mean here?
That the item is genuine and that we've checked it in person against whatever documentation came with it before listing it. Each listing states exactly what a piece carries — a certificate, a grading slab, or nothing beyond our own description — so you're never guessing. Nothing is listed from photographs alone.
Who does the authentication?
Never us — that's the point. When a piece carries a certificate or grading slab from an established authenticator, the listing names them. When it doesn't, the listing says that too. We only pass along real third-party documentation, never our own.
Does my item come with a certificate?
Whatever paperwork the piece came with ships with it, and the listing tells you what that is before you buy. Keep the two together — a certificate is part of the piece's value, and it can't be replaced once separated.
What if an item turns out not to be authentic?
That's exactly why we check every piece ourselves, in hand, before it's ever listed — it's not supposed to happen. Every sale is final either way, the same as everything else we sell; see our sales policy for the specifics.
Can I ask questions about a piece before I buy?
Please do. Email us and we'll send extra photographs, close-ups of the signature or tags, and whatever we know about where the piece came from. There's no pressure attached to asking.
Who determines an item's condition?
Unless a piece carries a third-party grading slab, condition notes on a listing are our own assessment — described as accurately as we can, but not a certified grade. Ask us for more photos or specifics before you buy if you want a closer look.
All sales are final
Which is exactly why we check every piece against its documentation ourselves before it's ever listed, rather than after. See our full sales policy.
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Shipping
Where a detail below isn't settled yet, it says so — we'd rather leave a gap than put up a number we might have to change.
What does shipping cost?
Nothing extra for standard shipping — priority shipping through FedEx, UPS or another reputable carrier is already folded into the listed price. Want it there faster? Expedited shipping is available on request for an added cost — email us before you order to ask.
How is my order packed?
Garments ship flat in tissue inside a rigid box. Framed and rigid items are packed to suit the piece rather than to suit a standard box. Nothing is folded that shouldn't be folded.
Do you ship internationally?
Not right now — US shipping only for the moment. If you're outside the US and want something, email support@pandasportsmemorabilia.com and we'll see what we can work out. Wherever we do ship, import duties and taxes are the buyer's responsibility and are charged by your country, not by us.
How soon does it ship, and can I track it?
You'll get a tracking number by email as soon as it's on its way. We're aiming for within a week of your order, though we're not locking that number in yet.
Is my order insured in transit?
The listed price includes the cost of shipping insurance, yes — but that covers us, not a refund or replacement to you. Every sale is still final, a lost or damaged parcel included.
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Our sales policy
Can I return something?
No. Every sale is final — no returns, refunds or exchanges, for any reason. See our full sales policy for the specifics.
It arrived damaged. What now?
Email us photos of the box before you unpack any further — we'd still like to know, and it helps us with the carrier on our end. It doesn't change the sale itself, though; that's final either way.
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Payment
Are there fees on top of the listed price?
No. We buy every piece outright and resell it at one all-inclusive price — there's no bidding and we're not an auction house. Standard (priority) shipping, any sales tax that applies, and insurance are already folded into that price. What's listed is exactly what you pay, unless you specifically request faster, expedited shipping — that's the one thing that costs extra, and only if you ask for it.
Do you donate any of the proceeds?
Yes — 10% of sales proceeds go to a cancer charity or foundation of our choice, taken off the top before anything else. It isn't tied to one item or a single promotion; it applies to every order, every day we're open. Cancer has touched our family, like it has most families, and this is our way of giving back.
How can I pay?
Card, entered directly into Stripe's own secure field on the reservation form — the same processor a lot of major retailers use. We never see or store the card number ourselves.
When does my card actually get charged?
Not when you order. Your card is saved securely with Stripe when you reserve, but nothing is charged then — once it's packed and actually shipped, it's charged automatically for the listed amount, and we'll email you when that happens. You're never paying up front and hoping it's worth it, and there's nothing further for you to click or pay.
Do you offer payment plans?
No — one price, paid at once, on every order.
Will you hold an item for me?
Yes — that's exactly what reserving does. Submit your info on an item's listing and it's held for you immediately, before any money changes hands.
What about sales tax?
Already included where it applies — it's folded into the listed price, not added on the invoice.
Still stuck
Talk to a person
No ticket queue and no chatbot. Orders, authenticity, a damaged parcel or just a question about a piece — it all lands in the same inbox, and Jake answers it.
- Anything at allsupport@pandasportsmemorabilia.com